Argos

November 4th, 2017 | Posted by Kevin Wright in Rants - (Comments Off)
Some people seem to have taken my comments that I will not be buying an iPhone X at all to mean that I won’t actually be getting one. Of course that is not what I meant at all, and am pleased to say I now have one on order ????

Now, when I say “on order”, well…lets just say I am currently pretty amazed at the way +Argos operates in the UK. Let me explain, and you may want to make a cup of tea first. LONG POST!

So, I was far too casual on pre order day, it was almost like I believed I was not going to order one! Having said that I was on PC and Apple Store app at 7.58am, but sadly the store did not come up for me until 8:06am, by which time delivery was 3 weeks away. I could have reserved for pickup in Norwich for launch day, but that would have been near impossible to work out.

So, OK I thought, just get one from John Lewis on the 3rd right?

Well again, 8am, they changed from out of stock to available, and I tried to order one……tried again……and again……basically the website just failed, hey +John Lewis maybe you should try Squarespace?

I had the +Argos app open, and suddenly, I have my lovely iPhone 256GB SG in the checkout and a confirmation on screen. Look, it says right there, “our trusty courier” (err, it turns out its Yodel) will be with you on Sat. Its a receipt right, so deal done right? Hrmm, read on.

So, happy that is sorted, I get on with my day. I did tell my co-workers that I would only believe it when I saw the despatch notice though.

About 2.30pm I get the following email that I was kinda expecting for some reason.

“Hi, thanks for your iPhone X order this morning, order no AD104591507

We are currently waiting on your new phone to arrive. Although the website stated that it would be delivered within 2 days, the delivery will take place as soon as possible between 8th and 24th November.

We’re really sorry for any inconvenience but will keep you updated on progress. If you want to change your order, please call us on 0345 640 2020

Regards

Argos”

Not overly pleased I checked my order status online several times, and was wondering if the delay email was a mistake, supposed to be sent to people who missed the stock, after all, I have a receipt and everything…..

I decided to go onto Argos chat at about 5.30pm, mostly to cancel, but had an odd exchange. The chat transcript feature did not work so I videoed the screen but I don’t think i can upload here, so basically it went,

ME: Am I getting order ADxxxxxx tomorrow or not.

Argos: “Yes I can confirm this will be delivered tomorrow”

ME: “Are you sure as I got an email saying it will be delayed till the 8th-24th, WTF is going on”

Argos: “Yes, I can confirm on your order it is out for delivery tomorrow”.

ME: “Can you tell me which courier and send me tracking number please” (This will stump em!)

Argos: “It is Yodel, but number will not be available until tomorrow” (hah, likely story I think, while also thinking OMG not Yodel please, anyone but them)

ME: Great news (yeah right!)

So I keep looking at the Order status on the Argos website, the bit where it says you can cancel (you can’t) and check orders. For most of the day, up until at least 8pm, had the message in the photo below confirming a Sat 4th delivery.

So I went to bed without much hope this was true, but you know, a little spark of hope was burning :-)

Apple started taking reservations again at 6am this morning, and I woke up at exactly 6am spookily, without any alarm, and dived into the app. No 256GB were available “locally” (100 mile not pleasant round trip), but they had some 64GB ones. I just feel that if you are gonna spend £999 you may as well got the whole hog, and anyway, in the Apple app it actually shows you that the current iPhone in your hand is 128GB so it is basically trolling at this point!

So I go back on chat with Argos, and am staggered by the exchange. Take a look. (Was pretty amazed, when the tracking number actually came back!!!)

—————

Richard (09:51:40 GMT) : Hi, welcome to Argos live chat, you are chatting to Richard can I help you today?

Visitor (09:52:25 GMT) : Yes, can I please have my tracking number for order ADXXXX-XXXX-07

Visitor (09:52:51 GMT) : I was told yesterday it was Yodel and I want to call them to see what time it might arrive.

Richard (09:53:07 GMT) : Can you just confirm your name and address for me please?

Visitor (09:53:39 GMT) : Sure, Kevin Wright, …….
Richard (09:53:50 GMT) : Thank you. One moment.
Richard (09:54:25 GMT) : Your Yodel tracking ID is:
JDXXXX-XXXX-XXXX-0344

Visitor (09:56:15 GMT) : Checked it and it just says your parcel will be with us soon. I sincerely hope I was not lied to yesterday about this?

Richard (09:58:04 GMT) : What were you advised?

Visitor (09:58:40 GMT) : That it would arrive today. I asked if they were sure and was told yes.
Visitor (09:59:01 GMT) : I have this with proof on a Chat transcript.
Visitor (09:59:47 GMT) : My online order was showing today delivery when I went to bed last night.

Richard (10:00:53 GMT) : Your order is showing as dispatched, with a delivery date of 4/11 (today).
Visitor (10:01:10 GMT) : Not on the Yodel site it is not!
Visitor (10:01:19 GMT) : Can I send you a screenshot?
Visitor (10:02:27 GMT) : And my order status now says “Sit tight”/
Visitor (10:02:39 GMT) : What the hell is going on over there!
Visitor (10:05:03 GMT) : Hello?

Richard (10:05:07 GMT) : I am unable to do this i’m afraid. Our systems are showing the item is dispatched, which means the item is in transit to Yodel. Once Yodel have received the order and scanned it in to their system, the tracking page will be updated to reflect this.

Visitor (10:05:46 GMT) : Why does my order status with you say “Sit tight we are processing your order” and not despatched then?

Richard (10:07:42 GMT) : This would change once Yodel have received the order.

Visitor (10:08:32 GMT) : How can they deliver it today if they have not received it yet? Are you not worried that an £1150 item is lost somewhere?????

Visitor (10:10:33 GMT) : Can you please have a Manager call me on 0XXXX-XXXX-9477 so we can get this sorted out.

Richard (10:10:56 GMT) : The order hasn’t been lost, it is in transit from Argos to Yodel. It is an all day time slot, which means your order can be delivered to 9pm this evening.
Richard (10:11:19 GMT) : One moment please.

Visitor (10:11:32 GMT) : Wow! So you are still saying I will get it today?

Richard (10:13:33 GMT) : That is correct. I do apologise for any inconvenience or confusion this has caused.

Visitor (10:14:14 GMT) : OK, well I guess that is fine then. Am very surprised this is the way it works, but OK, you guys know best. Thanks.

Richard (10:15:10 GMT) : Your welcome. Would you still like a manager to contact you in regards to this matter?

Visitor (10:15:38 GMT) : No need if it is definitely arriving today.

Richard (10:16:25 GMT) : No problem. At the end of this chat a short survey will appear for your feedback on our chat today. I would appreciate your feedback.

————–

Now of course, I am not stupid, (OK, OK settle down) and I know there is no bloody way this is turning up anytime soon, but how can an organisation like +Argos owned by +Sainsbury’s behave in such a way? Is it blatant lying, or simply gross incompetence?

So, assuming +Argos are reading this, can you contact me please, as your terrible website also lies about the ability to cancel an order online.

QUICK UPDATE: As if I thought different, Yodel confirmed no parcel received, just data!!!

Photo
Photo
04/11/2017
2 Photos – View album

 

New Feed for TTUK – Details

August 6th, 2017 | Posted by Kevin Wright in Features | News | Podcast | Rants | Reviews | Tips & Tutorials - (Comments Off)

UPDATE 12/8

Nick is still busy but has now linked the new feed to the old feed. Shows listed here will still not go past 158 for descriptions, but should all download fine to the various podcasting apps.

 

 

As Nick is very busy for the next few weeks I have moved the link for the show over to Podbean directly so I don’t have to keep hassling him every time I do a show or change a little bit of text etc.

So unless you do one of the things below, you will only ever see Ep 158 as the last TTUK in your podcast app.

So a few ways to get it.

1. Listen on http://kevwright.podbean.com or get the Podbean App, (this gives you access back to episode 1) it’s available for iOS and Android.

iOS App is here https://itunes.apple.com/us/app/podbean-podcasts-on-the-go/id973361050?ls=1&mt=8

Android App is here https://play.google.com/store/apps/details?id=com.podbean.app.podcast

2. In your podcast app, manually add a new podcast (do NOT search as you get the old feed only) and when it asks for the URL or RSS feed put https://kevwright.podbean.com/feed/ in,  (dont click this, add it manually)

Here is a quick video to show how it is done.


https://youtu.be/nvtTpV_7gNE

While you are here, maybe you can consider a donation on paypal.me/kevwright or use one of our links HERE

Sponsor for TTUK is Ian Maxfield, iMax Repairs go HERE to check him out.

 

Cheers all.

 

Kev

TechTalkUK Podcast 158 – Looking back, moving forward.

July 6th, 2017 | Posted by Nick Robinson in Podcast - (Comments Off)

In Show 158: Join Nick, Richard and Kev for a look back at some early shows. a brief update on what’s next for TTUK and Richard gives details about his new podcast, The Tech Box, plus latest take on iPad Pro and iOS 11. (more…)

Yes I know we said the last show was the last show, but then we decided to do another couple in aid of a charity. In show 157 Kev explains his plans for the future. And we discuss the iPad Pro and iOS 11 (more…)

Join Kev and Nick for the final ever episode of TTUK. Thanks to everyone who listened over the last 7 years. (more…)

TTUK is ending……

June 17th, 2017 | Posted by Kevin Wright in News - (Comments Off)

The end of TTUK podcast.

 

Hi folks, I know some people will not be happy to hear this news, but I have decided to stop making TechTalkUK podcast.

 

This is not a sudden decision, as I have been self critical of the show for some time now, just ask Richard and Nick, I usually end each show by saying “that wasn’t very good was it” or similar, and bless them both they always say it was OK :-)

 

It is not just making a podcast I am bored of, I hardly listen to any these days, certainly never get to the end of any, and use the skip forward feature more and more. I think I am just tired of having to think of something to say each show.

 

I think the fact for me is that I just don’t have much to say, and I *always* promised myself if I did not completely enjoy doing it I would stop.

 

So thanks to all of you who have commented and contributed, and used the affiliate links in the past.

 

I have opened this document up to Richard and Nick in case they want to add anything.

 

 

kevwright

 

A word from Nick…..

 

I can only mirror what Kev says really, personally I feel I’ve run out of things to say.

 

Being more than happy with my iPhone I reached the point some time ago where I didn’t feel the need to keep swapping phones every few months and there’s only so much you can say about the same things and only so many times you can record the same show every fortnight.

 

It’s been nearly 7 years since we started TTUK, and after the first few episodes I didn’t think we’d make 7 months let alone 7 years.

 

We’ve had some fun along the way, we’ve agreed, disagreed, argued and having had the pleasure to have met both my co-hosts in person, become friends.

 

So a big thanks to Richard and especially Kev for the putting up with me all this time, and of course to all our listeners.

 

Nick

 

 

 

 

TechTalkUK Podcast 155 – Catching Up

June 4th, 2017 | Posted by Nick Robinson in Podcast - (Comments Off)

In show 155: Kev and Rich have a catch up with personal devices and look forward to WWDC. (more…)

In show 154: Kev, Richard and Nick chat about the LG G6, the ease of the getting a good image from the iPhone Camera , Google Assistant for iOS and Kev struggles to buy a Lenovo P2 with cash.

 

Want to help us out? Visit http://www.techtalkuk.com/2014/02/11/help-us-out/ for details.  

Subscribe Here: via RSS Feed or in iTunes

To manually subscribe on your Podcast application just enter  http://techtalkuk.com/ttukpodcast.rss or download the MP3 here

Follow us on Twitter @kevwright, @ratkat@richardcyates

In show 153: Kev and Nick discuss Holiday Cottages, Football and Kev ditches the Galaxy S8 Plus for an iPhone 7 Plus before ditching that for a Galaxy S8 (more…)

TechTalkUK Podcast 152 – Guardians Of The Galaxy

April 21st, 2017 | Posted by Nick Robinson in Podcast - (Comments Off)

In Show 152: Kev proves you don’t need a pretty face to unlock a phone as we discuss Kev and Richard’s new toy, the Samsung Galaxy S8 Plus. (more…)