UPDATE 27/5/13 8:59am
So, Sky went all day yesterday letting the last Tweet (which looked suspect but better safe than sorry) which advised people to remove all the apps stand. It now turns out the Apps are all OK, according to this latest update on the Sky Help Forum front page this morning.
You do have to ask why on earth Sky could not have at least told people yesterday that the Twitter account had been hacked, and things were being investigated. The fact still remains that all the Sky apps are still missing from Google Play, so for goodness sake Sky, come clean about this, you are handling it terribly.
Latest wording from Sky below.
Sky Apps: We have temporarily removed our Apps from the Google Play store following a security alert.
All Sky Apps were unaffected and any Sky Android apps previously downloaded by customers are safe to use. There is no need to remove them from your android device.
As soon as we have restored the apps on Google Play we will post up an update.
In a related security breach, Twitter has locked access to @SkyHelpTeam, which is why we are currently unable to tweet from this account. However, help and info is available via @SkyHelpTeam1,Facebook and here on the Sky Help Forum.
Please accept our apologies for any inconvenience this may cause.
UPDATE 26/5/13 22:26
This has just been posted on the Sky.com help forum front page.
Update: We have temporarily removed our Apps from the Google Play store.
Sky Android apps previously downloaded by Sky customers are unaffected and there is no need to remove them from your android device. As soon as we have restored the apps on Google Play we will post up an update for new customers wishing to download. Please accept our apologies for any inconvenience this may cause.
Due to a security breach, Twitter has locked access to @SkyHelpTeam, which is why we are currently unable to tweet from this account. However, help and info is available via @SkyHelpTeam1,Facebook and here on the Sky Help Forum.
UPDATED 26/5/13 16:39
It says major, but we have heard nothing all day. I went onto Sky Live Chat Help a few moments ago, and the transcript is below, does not add a huge amount of information, and show how confused this all is. (its a bit messy sorry)
Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Your chat may be monitored and recorded for training, legal and compliance purposes.
You are now connected with [redacted].
Hello, you’re chatting with [redacted], a Sky advisor, may I take your name please?
Sure, Kevin Wright
How are you doing today?
Hi. I was OK until I found out about all your Android Apps being hacked!
Kevin, are you getting any error message?
I have uninstalled all Sky apps from my S4, so no I am not.
Just checking that for you now.
Kevin, I understand you’re having issue with Sky Apps on Samsung Galaxy S4, let me quickly check
the service status to find out the reason and then I’ll help you with the next information what we are
gong to do.
Kevin, I just checked and you’re right.
The apps are not hacked but the upgrading is going on.
It’s a known issue on Samsung Galaxy S4.
Are you joking me? https://www.google.co.uk/search? q=sky+apps+hacked&oq=sky+apps&aqs=chrome.0.59j57j60l2j62l2.2477j0&sourceid=chrome&ie=UTF- 8
Kevin, the development team is working on it as the apps are not getting launched and worked on
only Samsung Galaxy S4.
Sorry if you felt that way, but I didn’t mean it.
Have you clicked the link I inserted?
The issue is under investigation for sure.
And? Are they hacked or not?
There is an error occurred on Sky apps and it’s only appeared on Samsung Galaxy S4.
You’ve found the link when you went to google search engine, is that correct?
You clicked my link and did not see that Sky Twitter Team said to uninstall all your apps from EVERY Android phone? This is not an issue with the S4 at all.
The link given by you is not Sky’s official link.
Ah, OK, can I have Sky’s Official link then please.
I’ll help you with the help and support link, we have not posted the update on web site as it’s almost sorted out.
You’re correct about uninstalling the app but that needs to be done after the issue gets sorted from the team.
Right. What is? And what about https://twitter.com/SkyHelpTeam/status/338445297179033600 Me16:20
Kevin, the links which you’re checking is not the Sky’s official link, as Sky don’t have the twitter account to update any errors.
It’s created by Forum team.
I am going to send you a link. Click on the highlighted blue text to access the link. This chat window will not close so please continue to chat with me here.
Please click here for the Sky help and support page.
Did the above link open for you?
OK done that.
Kevin, your patience are really appreciated.
The issue will get sorted in some time and will be posted on the link given by me.
Be rest assured, it’ll get sorted.
Oh, so there is no statement on that link you gave me yet?
Yes as I said, the team has not posted the update on web site as it’s almost sorted out.
Y ou need to uninstall all the apps and re-install just after couple of hours.
I do not dispute it will get sorted out but what damage has this done to my phone? I use it for banking and personal information.
Be assured, it’ll not impact your personal details.
OK, that is good. Thanks for your help.
You’re most welcome
If you need any further assistance, please don’t hesitate to visit our Help Centre – Simply click here [redacted]16:27
I hope the service provided was clear and helpful.
Kevin, once again your patience are really appreciated
You can also access troubleshooting steps through your Sky box by selecting ‘Interactive’ on your Sky remote and then ‘Sky Active’ and ‘Help & Support’
I’ll just recap what we’ve talked about today.
You came on chat as you were concerned about hacking your personal details due to Sky apps upgrade, I’ve explained the reason and also assured you that it’ll not affect your personal details at all. [redacted]16:30
Now everything is sorted out as you’ve found what you were looking for, is that correct? [redacted]16:30
Is there anything else I can help you with today?
Just found that the Help Team on Twitter changed to https://twitter.com/skyhelpteam1 why did the guy above not mention that? Chaos, and does suggest they do not have control of original Twitter?
End of update
News is breaking this morning of what could turn out to be a major breach of the Google Play store.
It appears that some, or all of UK Broadcaster SKY BSB have been hacked by the Syrian Electronic Army.
Although there have been reports of Malware on every OS, this is the first I can recall which affects both a major player, (some Sky apps had over 1 million downloads) and more importantly, seems to have involved access to Google Play passwords and signing keys.
It should be noted that as yet there is no statement from Sky, so this could all turn out to be simply a hack of the Sky twitter account, but as all the Sky apps have been pulled from Google Play, at least something is up. Maybe I am over reacting, but I have deleted my Sky apps and my banking app from my S4 until I know for sure!