Author Archives: Kevin Wright

Argos

November 4th, 2017 | Posted by Kevin Wright in Rants - (Comments Off)
Some people seem to have taken my comments that I will not be buying an iPhone X at all to mean that I won’t actually be getting one. Of course that is not what I meant at all, and am pleased to say I now have one on order ????

Now, when I say “on order”, well…lets just say I am currently pretty amazed at the way +Argos operates in the UK. Let me explain, and you may want to make a cup of tea first. LONG POST!

So, I was far too casual on pre order day, it was almost like I believed I was not going to order one! Having said that I was on PC and Apple Store app at 7.58am, but sadly the store did not come up for me until 8:06am, by which time delivery was 3 weeks away. I could have reserved for pickup in Norwich for launch day, but that would have been near impossible to work out.

So, OK I thought, just get one from John Lewis on the 3rd right?

Well again, 8am, they changed from out of stock to available, and I tried to order one……tried again……and again……basically the website just failed, hey +John Lewis maybe you should try Squarespace?

I had the +Argos app open, and suddenly, I have my lovely iPhone 256GB SG in the checkout and a confirmation on screen. Look, it says right there, “our trusty courier” (err, it turns out its Yodel) will be with you on Sat. Its a receipt right, so deal done right? Hrmm, read on.

So, happy that is sorted, I get on with my day. I did tell my co-workers that I would only believe it when I saw the despatch notice though.

About 2.30pm I get the following email that I was kinda expecting for some reason.

“Hi, thanks for your iPhone X order this morning, order no AD104591507

We are currently waiting on your new phone to arrive. Although the website stated that it would be delivered within 2 days, the delivery will take place as soon as possible between 8th and 24th November.

We’re really sorry for any inconvenience but will keep you updated on progress. If you want to change your order, please call us on 0345 640 2020

Regards

Argos”

Not overly pleased I checked my order status online several times, and was wondering if the delay email was a mistake, supposed to be sent to people who missed the stock, after all, I have a receipt and everything…..

I decided to go onto Argos chat at about 5.30pm, mostly to cancel, but had an odd exchange. The chat transcript feature did not work so I videoed the screen but I don’t think i can upload here, so basically it went,

ME: Am I getting order ADxxxxxx tomorrow or not.

Argos: “Yes I can confirm this will be delivered tomorrow”

ME: “Are you sure as I got an email saying it will be delayed till the 8th-24th, WTF is going on”

Argos: “Yes, I can confirm on your order it is out for delivery tomorrow”.

ME: “Can you tell me which courier and send me tracking number please” (This will stump em!)

Argos: “It is Yodel, but number will not be available until tomorrow” (hah, likely story I think, while also thinking OMG not Yodel please, anyone but them)

ME: Great news (yeah right!)

So I keep looking at the Order status on the Argos website, the bit where it says you can cancel (you can’t) and check orders. For most of the day, up until at least 8pm, had the message in the photo below confirming a Sat 4th delivery.

So I went to bed without much hope this was true, but you know, a little spark of hope was burning :-)

Apple started taking reservations again at 6am this morning, and I woke up at exactly 6am spookily, without any alarm, and dived into the app. No 256GB were available “locally” (100 mile not pleasant round trip), but they had some 64GB ones. I just feel that if you are gonna spend £999 you may as well got the whole hog, and anyway, in the Apple app it actually shows you that the current iPhone in your hand is 128GB so it is basically trolling at this point!

So I go back on chat with Argos, and am staggered by the exchange. Take a look. (Was pretty amazed, when the tracking number actually came back!!!)

—————

Richard (09:51:40 GMT) : Hi, welcome to Argos live chat, you are chatting to Richard can I help you today?

Visitor (09:52:25 GMT) : Yes, can I please have my tracking number for order ADXXXX-XXXX-07

Visitor (09:52:51 GMT) : I was told yesterday it was Yodel and I want to call them to see what time it might arrive.

Richard (09:53:07 GMT) : Can you just confirm your name and address for me please?

Visitor (09:53:39 GMT) : Sure, Kevin Wright, …….
Richard (09:53:50 GMT) : Thank you. One moment.
Richard (09:54:25 GMT) : Your Yodel tracking ID is:
JDXXXX-XXXX-XXXX-0344

Visitor (09:56:15 GMT) : Checked it and it just says your parcel will be with us soon. I sincerely hope I was not lied to yesterday about this?

Richard (09:58:04 GMT) : What were you advised?

Visitor (09:58:40 GMT) : That it would arrive today. I asked if they were sure and was told yes.
Visitor (09:59:01 GMT) : I have this with proof on a Chat transcript.
Visitor (09:59:47 GMT) : My online order was showing today delivery when I went to bed last night.

Richard (10:00:53 GMT) : Your order is showing as dispatched, with a delivery date of 4/11 (today).
Visitor (10:01:10 GMT) : Not on the Yodel site it is not!
Visitor (10:01:19 GMT) : Can I send you a screenshot?
Visitor (10:02:27 GMT) : And my order status now says “Sit tight”/
Visitor (10:02:39 GMT) : What the hell is going on over there!
Visitor (10:05:03 GMT) : Hello?

Richard (10:05:07 GMT) : I am unable to do this i’m afraid. Our systems are showing the item is dispatched, which means the item is in transit to Yodel. Once Yodel have received the order and scanned it in to their system, the tracking page will be updated to reflect this.

Visitor (10:05:46 GMT) : Why does my order status with you say “Sit tight we are processing your order” and not despatched then?

Richard (10:07:42 GMT) : This would change once Yodel have received the order.

Visitor (10:08:32 GMT) : How can they deliver it today if they have not received it yet? Are you not worried that an £1150 item is lost somewhere?????

Visitor (10:10:33 GMT) : Can you please have a Manager call me on 0XXXX-XXXX-9477 so we can get this sorted out.

Richard (10:10:56 GMT) : The order hasn’t been lost, it is in transit from Argos to Yodel. It is an all day time slot, which means your order can be delivered to 9pm this evening.
Richard (10:11:19 GMT) : One moment please.

Visitor (10:11:32 GMT) : Wow! So you are still saying I will get it today?

Richard (10:13:33 GMT) : That is correct. I do apologise for any inconvenience or confusion this has caused.

Visitor (10:14:14 GMT) : OK, well I guess that is fine then. Am very surprised this is the way it works, but OK, you guys know best. Thanks.

Richard (10:15:10 GMT) : Your welcome. Would you still like a manager to contact you in regards to this matter?

Visitor (10:15:38 GMT) : No need if it is definitely arriving today.

Richard (10:16:25 GMT) : No problem. At the end of this chat a short survey will appear for your feedback on our chat today. I would appreciate your feedback.

————–

Now of course, I am not stupid, (OK, OK settle down) and I know there is no bloody way this is turning up anytime soon, but how can an organisation like +Argos owned by +Sainsbury’s behave in such a way? Is it blatant lying, or simply gross incompetence?

So, assuming +Argos are reading this, can you contact me please, as your terrible website also lies about the ability to cancel an order online.

QUICK UPDATE: As if I thought different, Yodel confirmed no parcel received, just data!!!

Photo
Photo
04/11/2017
2 Photos – View album

 

New Feed for TTUK – Details

August 6th, 2017 | Posted by Kevin Wright in Features | News | Podcast | Rants | Reviews | Tips & Tutorials - (Comments Off)

UPDATE 12/8

Nick is still busy but has now linked the new feed to the old feed. Shows listed here will still not go past 158 for descriptions, but should all download fine to the various podcasting apps.

 

 

As Nick is very busy for the next few weeks I have moved the link for the show over to Podbean directly so I don’t have to keep hassling him every time I do a show or change a little bit of text etc.

So unless you do one of the things below, you will only ever see Ep 158 as the last TTUK in your podcast app.

So a few ways to get it.

1. Listen on http://kevwright.podbean.com or get the Podbean App, (this gives you access back to episode 1) it’s available for iOS and Android.

iOS App is here https://itunes.apple.com/us/app/podbean-podcasts-on-the-go/id973361050?ls=1&mt=8

Android App is here https://play.google.com/store/apps/details?id=com.podbean.app.podcast

2. In your podcast app, manually add a new podcast (do NOT search as you get the old feed only) and when it asks for the URL or RSS feed put https://kevwright.podbean.com/feed/ in,  (dont click this, add it manually)

Here is a quick video to show how it is done.


https://youtu.be/nvtTpV_7gNE

While you are here, maybe you can consider a donation on paypal.me/kevwright or use one of our links HERE

Sponsor for TTUK is Ian Maxfield, iMax Repairs go HERE to check him out.

 

Cheers all.

 

Kev

TTUK is ending……

June 17th, 2017 | Posted by Kevin Wright in News - (Comments Off)

The end of TTUK podcast.

 

Hi folks, I know some people will not be happy to hear this news, but I have decided to stop making TechTalkUK podcast.

 

This is not a sudden decision, as I have been self critical of the show for some time now, just ask Richard and Nick, I usually end each show by saying “that wasn’t very good was it” or similar, and bless them both they always say it was OK :-)

 

It is not just making a podcast I am bored of, I hardly listen to any these days, certainly never get to the end of any, and use the skip forward feature more and more. I think I am just tired of having to think of something to say each show.

 

I think the fact for me is that I just don’t have much to say, and I *always* promised myself if I did not completely enjoy doing it I would stop.

 

So thanks to all of you who have commented and contributed, and used the affiliate links in the past.

 

I have opened this document up to Richard and Nick in case they want to add anything.

 

 

kevwright

 

A word from Nick…..

 

I can only mirror what Kev says really, personally I feel I’ve run out of things to say.

 

Being more than happy with my iPhone I reached the point some time ago where I didn’t feel the need to keep swapping phones every few months and there’s only so much you can say about the same things and only so many times you can record the same show every fortnight.

 

It’s been nearly 7 years since we started TTUK, and after the first few episodes I didn’t think we’d make 7 months let alone 7 years.

 

We’ve had some fun along the way, we’ve agreed, disagreed, argued and having had the pleasure to have met both my co-hosts in person, become friends.

 

So a big thanks to Richard and especially Kev for the putting up with me all this time, and of course to all our listeners.

 

Nick

 

 

 

 

PIA temporary

April 14th, 2017 | Posted by Kevin Wright in Features - (Comments Off)

Please ignore post.

 

Thanks

 

kevwright

Amazon and Me

January 1st, 2017 | Posted by Kevin Wright in Features - (1 Comments)

Happy New Year to all of our listeners and followers, I want to start 2017 with a decision, and I would welcome your advice or thoughts. Twitter is probably the best place to make contact since comments here are turned off.

As you all know, I use Amazon quite a lot, (more…)

Bose QC 30

December 18th, 2016 | Posted by Kevin Wright in Reviews - (Comments Off)

This is my early review of the Bose QC 30 headphones. If you decide to buy a set, maybe you can consider using my Amazon link here.

 

Screen Shot 2016-12-17 at 16.56.34Before we start, take a look at this photo of the QC 30, they do look very different to any other set of in ear headphones (unless you recall the LG Tone!), and for a while, that ugly looking neckband had put me (more…)

A Very quick tip

May 7th, 2016 | Posted by Kevin Wright in Features - (Comments Off)

Have a look at the photo below for a good deal on some tech if you are prepared to do a tiny amount of work, and can pass a credit check.

Very, (which is probably due to them being Very Expensive) are offering 20% off your first *credit* order, but don’t worry about interest charges, as you can either use 3 months interest free or maybe even 12 mths buy now pay later, and if you clear if before that is up, you pay no interest all all.

So I just opened an account, got £1000 limit to spend right away, and ordered a Galaxy S7 for £459 brand new. It starts off at full price of course, but if you use the code at checkout (be careful its easy to miss that step) its takes 20% off.

You can’t use it for Apple stuff, and there are other exclusions. It runs to the end of July 2016 currently.

 

Screen Shot 2016-06-04 at 11.02.16

 

 

 

Smartphone Riches to Rags Day 2

April 28th, 2016 | Posted by Kevin Wright in Features - (Comments Off)

Errr, there was no Day 2!

I had yet to try the SU6 in the car, so set off for work with Google Maps guiding me, and a podcast playing, both over my car Bluetooth. I had actually established that the forward and back controls on the steering wheel worked how I like them, which is 30 seconds forward or backwards. Usually when this works, all other BT functions work fine.

One thing I really like about iPhone is that when I press “Media” on the car head unit, the iPhone this pretty much always restarts the audio of what I was listening to last, and the SU6 will not do this, (most Androids don’t) so it means reaching in your pocket or touching the screen while driving to start the audio. But that is not the deal breaker here, what happens is that every single time the Google Maps gives a spoken direction, it sets the audio back 30 secs, even though the podcast audio was playing under the maps voice. I know you can change this, but I simply turned the car around yesterday and went back for the iPhone!!!, experiment over for now.

Harsh? Very. There are almost certainly ways around it, but I simply can’t be arsed. The SU6 remains a fantastic buy, but its back to being my second phone, and when I go back to the iPhone, for a few days at least, I can not see myself ever leaving iOS as my main device.

 

Smartphone Riches to Rags Day 1

April 27th, 2016 | Posted by Kevin Wright in Features - (Comments Off)

Over the weekend I decided to try a little experiment. Could I use an ultra cheap phone as my only phone? My weapon of choice is the excellent Vodafone SmartUltra 6 which at around the £100 mark new, is simply superb value for money. There are usually examples of this on PSC Forum for around the £70-£80 mark, so its pretty easy for anyone wanting to try this.

When you compare it to the Moto X Style I recently tried again, at £300, and the Samsung S7 Edge I recently used as a main phone for around a month, you really can see just how cheap this phone is. Of course there are loads of even better value phones available to import from China, I really wanted to do this with a phone easily available to everyone on the High St.

A quick reminder of ‘specs’ on the SU6, it has a clear and bright 1080p IPS LCD screen, with frankly nicer whites and brightness than the Moto X. It runs a SD615 Quad Core CPU with the Adreno 405 GPU. It has 2GB of RAM, and 16GB of storage, you can up up to 64GB via an MicroSD slot, and it takes a Nano Sim card. Unlike most cheap imports, it has LTE Band 20, important in the UK for 4G, and it has NFC, less important but nice to have. It is on Android 5.1.1, and don’t worry too much about it being locked to Vodafone UK, it is less than £3 t0 unlock, and simplicity itself.

So, Sunday night, I shut down the iPhone, and went to work Monday with only the SU6. When I mention this on Twitter, the comments varied from “you will last only a few hours” to “give you a week”. While the former seemed harsh (but given previous lunchtime trips to get the iPhone, fair I guess) the latter did seem overly optimistic.

Of course these days I am very busy at work, so I don’t spend all day on the phone as I used to when I was in Sales, but I did need to use it quite a bit to plan some training and hotel booking, and I wanted a larger screen that the iPhone offers me. This worked out pretty well, and the phone is much snappier than I previously thought from just “playing” with it. I think you only get the full experience with a phone after a few solid days of using it, without have a flagship to just fall back on.

All in all, Day 1 was a bit of a revelation, and although I did turn the iPhone on last night, to compare some specific things, it is now switched off again, and I am about to start Day 2 with just the SU6. Come back tomorrow morning for an update, and place your bets on how long this little experiment will last.

 

 

Paying for your phone

March 20th, 2016 | Posted by Kevin Wright in Features - (Comments Off)

So you want a nice new Samsung S7 Edge, but you don’t have £639 to hand? OK, you have choices. Wait a few months and it will quite likely be £100-£150 less if it follows previous Samsung Flagships, or go get one now if you don’t mind buying second hand, they are already down to around £500 on eBay and various forums, but be aware these will all be contract handsets and could be at risk of getting blocked if the seller ever defaults on their contract. I think this risk is quite low, but might exist. And you still need £500 or so.

Or you can finance the handset. There are a few ways to do this of course, and you can use a credit card, and if you are smart, you can almost certainly get it interest free by using one of the many balance transfer offers out there these days.  I already covered the Contract Handset route in this post but today I wanted to compare that with Samsung’s own Upgrade Program. For a payment of £27.60 per month, over 24 months you can get an S7 Edge sent out to you and you only need to find £63.90 deposit to get the ball rolling. So if you were to pay this off over the full 24 mths, you would have paid £726.40, so given the S7 Edge is £639, you are paying £76.40 in interest.

Now a selling point of this is that after 12 months, when (as if by magic) the S7 Edge arrives, you can just Upgrade to the new one. Now of course by then, you will have paid 12 * £27.60, so £331.20. You also have to return the handset to Samsung and then they pay off the balance. Subject to a long list of T&Cs of course. Now on the surface, this means they pay off £332 for you, and it is easy to argue that the S7E will not be selling second hand for that much in 12 months time.

Now if you want a flagship handset like this, it is quite likely you will be paying for a decent Sim of some sort, lets assume 5GB of data is your minimum requirement. You have tons of choice of course, but for this article lets take £15 as a base point per month. Add this to the £27.60 for the handset, and you are at £42.60 a month, and frankly at this point, you can get a phone on a contract and not have to pay any deposit.

Try as I might, I just can not see any advantage to this at all?