UPDATE 12/8

Nick is still busy but has now linked the new feed to the old feed. Shows listed here will still not go past 158 for descriptions, but should all download fine to the various podcasting apps.

 

 

As Nick is very busy for the next few weeks I have moved the link for the show over to Podbean directly so I don’t have to keep hassling him every time I do a show or change a little bit of text etc.

So unless you do one of the things below, you will only ever see Ep 158 as the last TTUK in your podcast app.

So a few ways to get it.

1. Listen on http://kevwright.podbean.com or get the Podbean App, (this gives you access back to episode 1) it’s available for iOS and Android.

iOS App is here https://itunes.apple.com/us/app/podbean-podcasts-on-the-go/id973361050?ls=1&mt=8

Android App is here https://play.google.com/store/apps/details?id=com.podbean.app.podcast

2. In your podcast app, manually add a new podcast (do NOT search as you get the old feed only) and when it asks for the URL or RSS feed put https://kevwright.podbean.com/feed/ in,  (dont click this, add it manually)

Here is a quick video to show how it is done.


https://youtu.be/nvtTpV_7gNE

While you are here, maybe you can consider a donation on paypal.me/kevwright or use one of our links HERE

Sponsor for TTUK is Ian Maxfield, iMax Repairs go HERE to check him out.

 

Cheers all.

 

Kev

Vodafone Smart Ultra 6, nice device, shame about the service!

August 4th, 2015 | Posted by Kevin Wright in Rants - (Comments Off)

I have been looking at getting a Vodafone Smart Ultra 6 for a few weeks now, and even tried to buy one online twice now, only to have my debit card rejected for no reason (I called Nationwide both times in case it had been blocked, it had not).

This is a pretty hot device, £125 for a very nice specced (more…)

Chasing the delivery man

June 28th, 2015 | Posted by Kevin Wright in Rants - (Comments Off)

You know how it is, you order a little gadget from Amazon, and you do a little (internal I hope!) ‘whoop’ when you see those magic words “DPD will deliver your parcel” And then you follow your driver on the little map, despite knowing you are delivery number 300 and he has just delivered number 3.

It gets closer and closer, and then, you are next, he is less than 15 mins away…hurrah. (more…)

A plea to O2 UK. Please ban me from buying from you!

June 20th, 2015 | Posted by Kevin Wright in Rants - (Comments Off)

Yeah yeah, not news to a lot of you I know, but I really do need to get this off my chest, as I feel I am about to enter yet another frustrating episode with O2 UK.

You probably already know the story, but just in case, please have a recap of this post I made earlier this year.  Oh, and this one next , which was just last month.

So, despite all of this (I am stupid remember) I decided I must have an LG G4, and O2 had a decent launch deal, £440 once paid up, so I went for it again.

After a couple of days, I decided it was not for me, so I sold the handset, and paid off the contract again, this time following the advice I had been given on the S6 deal, to not use online chat and just call up and pay on the phone.  He is a recording of the call, with names beeped out and a couple of passwords and debit card numbers removed so its a bit disjointed.

So, as you can hear, I pay it off, checking that it will be disconnected same day, and she even says I may be due a refund if a payment goes through before the £360 I just paid gets cleared.

Think nothing of it for a week or so, and in fact think I have cracked it.

Oh no, nothing so simple with these guys.

Screen Shot 2015-06-20 at 20.48.01

I get a lovely email yesterday, but I am not worried, it will just be a zero bill right? Or maybe they owe me a few quid?

Yeah right. I get billed for the entire amount. Falsely, and as bloody usual. This happens every time, how can one company be so rubbish?

Screen Shot 2015-06-20 at 20.50.28

So I get straight on the phone, and speak to a nice lady, who apologises and says she will get the bill cancelled, and will email me to say this have been done. She lied about both it seems, (the screenshot above was taken at time of post) Preeti was her name, good luck with tracking her down.

So, I have a few days before these idiots try to claim money I don’t owe them, and they won’t get it because I have cancelled the direct debit, and then no doubt we have to go through this whole post again?

Last time the O2 Social Media team posted this message to this blog. It feels very hollow now.

Screen Shot 2015-06-20 at 20.55.46

How stupid am I for doing this over and over? Pretty stupid, no argument. I have a plea for O2

BAN ME FROM EVER USING YOUR CRAPPY COMPANY

AGAIN. DO NOT ACCEPT ANY FURTHER ORDERS

FROM ME. PLEASE.

Carphone WTF House

March 17th, 2015 | Posted by Kevin Wright in Rants - (Comments Off)

So, here in the UK, we basically now only have one ‘independent” mobile phone chain, and they are known as Carphone Warehouse. They have lots of branches, 4 in little old Ipswich, including one inside Currys, which they picked up after Phone4U ceased trading.  I put independent in quotes as they like to pretend to be looking to offer customers the ‘best’ (more…)

O2 UK Customer Service Fail

January 31st, 2015 | Posted by Kevin Wright in Rants - (4 Comments)

I am putting this all down in an article as I need to get it off my chest, get it in chronological order,  and have a record of it for any future issues with regards to my credit file. Warning, this is a very long post. It all started when I saw that the HTC One M8 was down (more…)

Mobile Contricks

January 7th, 2015 | Posted by Kevin Wright in Rants - (1 Comments)

Screen Shot 2015-01-07 at 23.14.38

 

No, that is not a misprint above, it does say Contricks. Why? Well one of my Twitter followers posted a tweet tonight saying that CarPhone Warehouse are paying “up to” £200 cash back on pay monthly contracts. I have ranted before about so called “free” gifts that you are actually paying for, but this is not that unusual either, £200 cash back that is actually costing you £240 to obtain.

As my example, I used this offer on the HTC M8 from CPW as it is still a top smartphone, and is one of only a few £200 offers, most are £50 or so, and more importantly you will be paying for the cash back anyway.

This is how it works.

Screen Shot 2015-01-07 at 22.47.55On this “offer” the deal is nothing upfront, £48 a month for 24 months for 5GB data, everything else unlimited. So total is £1152

 

Screen Shot 2015-01-07 at 22.47.40Go to the O2 site direct, and guess what? Same deal, is £38 a month, total cost £912, difference £240. So well done, your £200 cash back is a loan, paid back over 24 months with £40 interest.

What makes this especially cynical is that it preys on the people only see £200 in the hand right now, and never work it out.

 

 

In case you think this is a one off, lets look at a Samsung S5 on the same deal. From CPW with £100 cash back, its £43 a month, and at O2 its £38 a month. Difference is? Yes, £120, same ratio of added on money as the £200 cashback deal.

Pure cynical marketing from CPW, please don’t fall for it.

 

Kev

Serve me now dammit! I’m Rich.

December 3rd, 2013 | Posted by Kevin Wright in Rants - (2 Comments)

 

OK, the title is a joke, and I have my tongue firmly planted in cheek for this post. In fact, this post is quite rare for me, its a direct response to this post by Ewan MacLeod, of Mobile Industry Review, and the excellent 361 Degrees podcast. Now (more…)

EE Customer Experience

June 4th, 2013 | Posted by Kevin Wright in Rants - (3 Comments)

So, a few weeks ago I tried to buy an EE 4G Mobile Wi-Fi unit, an E589, and I think I tried about every EE shop on the Yorkshire coast, with no joy, none of them had stock. So, I was in Ipswich today and as we are off for another couple of weeks in the motorhome shortly, I thought I would pop in and grab one.

So, I am not a huge fan of EE in Ipswich I will admit, as all the windows and shop dressing shouts about “4G” and of course, no sign of it in Ipswich yet, like many places. It all seems a little bit of a con really. Anyway, just want an easy sale, an E589 with a 30 day rolling contract, main aim is to cancel it straight away, unlock it and run it with a 3UK sim. Main advantage is battery life and I had some trouble with my old E386 last time.

So, went in, usual lack of assistants, and the two that were there were busy, but soon managed to nab one. So, I have located the E589 and it has a little label on it saying From Free, £15.99 a month, also available on FALSE and FALSE (very helpful EE, ever heard the saying that Retail is Detail?)

Me:   I want one of those please on 30 day rolling contract (points to E589)

Asst: OK, they are £39.99 plus you have to buy £10 top up.

Hrmm, I think, that does not sound like 30 day rolling, but its a bit better, they were £49.99 plus first month at £15.99 on that plan so this is better.

Me: OK, great, thanks.

Asst: I will just go get you one.

Comes back and proceeds to open an E5332 unit. I stop him with a cheery….

Me: Oh, sorry (not sure why I am apologising!) that is not the right one, I want the one on display that I pointed to.

Ast: Oh, this is the same.

Me: No, its really not.

Ast: Well, you are right (no shit Sherlock) but that is the 4G one, we don’t have 4G in Ipswich 

He said that bit quite proudly, as if he was presenting an excellent reason for trying to sell me the wrong one.

Me:  Um, but that is a portable unit right? I can use it other places right?

Ast:  Err, yeah, I guess so.

Me:  Well, no problem, just get me the right one.

Ast:  But you can not get that one on PAYG. Its £69.99 and £15.99 a month.

Me: I did not ask for it on PAYG, I asked for it on 30 day rolling.

Ast: OK, so do you want one?

Me: Hrmm, it was only £49.99 a few months ago, and it was out of stock everywhere I tried, seems harsh that it is £20 more now.

Ast: (no reply)

Me: Well, OK then, I can just cancel the 30 day right away and reinstate it anytime can I?

Ast: No, if you cancel it and want to reinstate it you have to buy another unit. (is that even true?)

Me: Well, I think I will have one anyway.

Ast: Oh, right. (long pause)…… we don’t have any of those are we are not a 4G store.

Me: So, you shout about 4G stuff on all this promo signage, you have 4GEE plastered over everything, and you have this 4G Mi-Fi on display with a price, but you are not a 4G store and do not stock 4G models?

Ast: Um, yeah…….(not really embarrassed as such, more annoyed with me I felt)

I simply shook my head and left the shop. How do they stay in business?

 

 

Who buys from EE?

May 25th, 2013 | Posted by Kevin Wright in Features | Rants - (1 Comments)

I just don’t get it myself, I mean, people must buy phones from EE, but unless you have no Three UK signal, why on earth would you?

Let us have a look at an iPhone 5. You decide (more…)